If I could give this place 0 Stars I would. I'm a regular customer and how the concierge at the front desk spoke to me I will never be frequenting Empire Motel ever again I'm a customer and I deserve to be treated with respect. Telling me I'm wasting his time turning up the TV in the lobby as I'm trying to get my reservation straight. Never Again
Absolutely terrible. They had a problem with my reservation and, rather than calling me to fix the issue (and it was a simple issue that could've been fixed in a minute), they simply cancelled my reservation and sent an e-mail... an e-mail I didn't even see until I arrived because it was sent while I was en route to the hotel. Furthermore, the front desk clerk was extremely rude when I asked if there was anything that can be done (I expected there wasn't since there was a no vacancy sign in the front, but decided to ask in case they had some kind of backup for situations like this). I was lucky to find another last minute hotel... one that was infinitely better in service this Empire Inn. Never EVER bothering with this hotel again.
A big selling point for me personally was the "on site laundromat" they advertised. There was one, but the washing machine was broken, which was just as well because the dryer was so filthy I would have never put my clean clothes in it anyway. Strike three, I'm glad to be outta there!! Will never return to this facility ever again.
Asked for a Non Smoking room, the room I was given smelled so strongly of smoke that my travel bag and clean clothes smelled like smoke when I left. Strike one. The "CONTINENTAL" breakfast was coffee and real orange juice (GOOD!) but the only food was tiny, bite sized cupcakes - no bagels or fruit of any kind, which is what "continental breakfast" usually means. Strike two.
Decent place, great price. Nothing elaborate, but nothing bad either. They do seem to have a weird Obsession About Pets - you have to sign off on a waiver that says you will spend hundreds if they catch you with a dog or cat in your room. They don't really explain it, and they don't take you at your word - my guess is they've had some kind of problem in the past, which now means they inflict this weirdness on every guest.
Guy in the office is very grumpy. Went there for a weekend, checked in about midnight the Friday night on Saturday my fiance and I left the hotel about 3 in the afternoon came back late the night when we got back bed wasn't made and dirty towels in bathroom from our shower in the morning. Call the front desk he said "beds aren't changed everyday" OK?? BUT DON'T THEY "MAKE THEM EVERYDAY"!!!!!!! luckily we had 2 beds in the room on the day we were to check out it was "11:05 am" and the owner came banging on the door " you have to leave now"!!!! Mind you I understand check out is at "11" but 5 minutes!!!!!!! NEVER GOING BACK HERE.
Empire Inn Suites Atlantic City Absecon is a US Lodging based in Absecon, New Jersey. Empire Inn Suites Atlantic City Absecon is located at 630 White Horse Pike, Absecon, NJ 08201, USA.
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